Responsible Gaming at ld999
We are committed to providing a safe, fair, and responsible gaming environment for all adult players across Bangladesh. Your wellbeing comes first.
Our Commitment to Responsible Gaming
At ld999, we believe that online gaming and sports betting should always be an enjoyable leisure activity — never a source of stress, financial hardship, or personal harm. We have built our platform with player protection as a core design principle, not an afterthought.
We serve a diverse community of cricket fans, casino enthusiasts, and casual gamers from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh. Our responsibility is to ensure every one of these players has access to the tools and knowledge they need to keep gaming under control.
Gambling should be viewed as entertainment with an associated cost — similar to going to the cinema or watching a BPL match at the stadium. Set a budget, enjoy the experience, and never chase losses. If gaming stops being fun, it is time to take a break.
Player Protection Tools
We provide a comprehensive set of tools to help you stay in control of your gaming at all times.
Recognising Problem Gambling
Problem gambling can affect anyone regardless of experience or income level. It is important to recognise the early warning signs and take action before a small issue becomes a serious one. Ask yourself honestly if any of the following apply to you:
- ✔You spend more money or time gambling than you originally planned.
- ✔You feel restless or irritable when you try to cut down or stop gambling.
- ✔You borrow money or sell possessions to fund gambling.
- ✔You lie to family members or friends about how much time or money you spend gambling.
- ✔You chase losses by continuing to play after a big loss.
- ✔Gambling is interfering with your work, studies, or personal relationships.
If you answered yes to two or more of the above, we strongly encourage you to use our self-exclusion tool or contact our support team. There is no shame in asking for help — we are here to assist you.
How to Use Our Responsible Gaming Tools
All responsible gaming tools are accessible directly from your account settings. Here is how each one works:
- Deposit Limits: Navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose a daily, weekly, or monthly cap. Reductions take effect immediately; increases require a 24-hour cooling-off period.
- Session Time-Out: Select a break duration from 24 hours up to 7 days. During the time-out period your account is locked for gaming but you can still withdraw any remaining balance.
- Self-Exclusion: Choose a period of 30 days, 6 months, 1 year, or permanent exclusion. Once active, self-exclusion cannot be reversed early. Contact support if you need guidance through this process.
- Reality Check Reminders: Set an interval (e.g., every 30 minutes) to receive a pop-up showing your session duration and net wagering amount, so you always know where you stand.
We encourage all players to review their activity history regularly, set realistic limits from day one, and treat responsible gaming tools as a feature to be used proactively — not just in a crisis.
Get Help When You Need It
If you feel that gambling is becoming a problem for you or someone you care about, please reach out to us right away. Our support team is available around the clock to assist with responsible gaming requests, account restrictions, and referrals to professional counselling services.
Contact Our Support Team
Our support team operates 24/7, including during Eid, Pohela Boishakh, and all national holidays. Response time is typically under 30 minutes. All responsible gaming requests are handled with complete confidentiality.
Frequently Asked Questions
Ready to Play Responsibly?
Explore ld999's full range of games and sports betting with confidence, knowing our tools and team are always here to keep your experience safe and enjoyable.