Privacy Policy

Welcome to ld999, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy describes how ld999 collects, uses, stores, and discloses information about you when you access or use our website, games, and related services. By registering an account or continuing to use the ld999 platform, you acknowledge that you have read, understood, and agree to be bound by the terms set out in this Privacy Policy.

We are committed to protecting your personal data and handling it responsibly. Our data practices are designed to be transparent, secure, and aligned with the principles of fair play and responsible gaming that underpin everything we do at ld999. This policy applies to all users accessing ld999 from Bangladesh, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities and regions.

If you have any questions about how ld999 handles your data, or if you wish to exercise any of your rights outlined in this policy, please contact our support team at [email protected]. We will respond to all legitimate requests promptly and without undue delay.

When you create an account or interact with the ld999 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a government-issued identification document when required for age verification and KYC compliance.
• Contact information: email address, phone number, and city or region of residence within Bangladesh (e.g. Dhaka, Chittagong, Rajshahi).
• Financial information: transaction records related to deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or other supported payment methods. We do not store full payment account credentials.
• Usage data: IP address, device type, browser type, operating system, pages visited, session duration, games played, bets placed, and other interaction data generated when you use our platform.
• Communication records: messages you send to our customer support team, feedback submissions, and any correspondence related to your account or gameplay.

ld999 uses the personal information we collect for specific, legitimate purposes. We do not process your data in any way that is incompatible with those purposes. The primary ways in which we use your information include:

• Account management: to create, maintain, verify, and secure your ld999 player account, including processing your registration and any identity verification steps required.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records for each transaction.
• Service improvement: to analyse usage patterns, detect technical errors, improve platform performance, and develop new features that better serve our players across Bangladesh.
• Responsible gaming: to monitor player behaviour, identify signs of problem gambling, enforce deposit limits or self-exclusion requests, and ensure that all users meet the minimum age requirement of 21 years.
• Customer support: to respond to your enquiries, resolve disputes, and deliver a high standard of service across all communication channels.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, unauthorised access, and any other conduct that may violate our Terms and Conditions or applicable law.

ld999 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may, however, share specific data with carefully selected partners in the following limited circumstances:

• Payment processors: we share transaction-related data with payment service providers such as bKash, Nagad, Rocket, and Upay solely to process your deposits and withdrawals securely.
• Technology and service providers: we engage third-party vendors to provide hosting, analytics, fraud detection, and customer support infrastructure. These vendors are contractually bound to protect your data and may not use it for any other purpose.
• Legal compliance: we may disclose your information when required to do so by applicable law, court order, or governmental authority, or when we believe such disclosure is necessary to protect the rights, safety, or property of ld999, our users, or others.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections remaining in place.

ld999 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us remember your preferences, maintain your session, and understand how players interact with different sections of the website. We use session cookies (which expire when you close your browser), persistent cookies (which remain on your device for a set period), and functional cookies required to keep you logged in during your gaming session.

You may adjust your browser settings to refuse or delete cookies at any time. Please be aware that disabling certain cookies may affect the functionality of the ld999 platform — for example, you may be required to log in again at the start of each visit. We do not use cookies to track your activity on other websites, and we do not share cookie data with unaffiliated third parties for advertising purposes.

ld999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. For active player accounts, we retain your data for the duration of the account relationship and for a reasonable period thereafter, in accordance with our record-keeping obligations and applicable laws.

When you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are required by law to retain certain records. Financial transaction records, for example, may need to be retained for a longer period to comply with anti-money laundering regulations and other applicable legal requirements.

As a user of ld999, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by contacting us at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: if you believe any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may request that we limit the way we use your data in certain circumstances, for example while a dispute regarding accuracy is being resolved.
• Right to object: you may object to our processing of your personal data where that processing is based on legitimate interests, including any profiling carried out on that basis.

We will respond to all rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.

ld999 takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL encryption for all data transmissions, secure server infrastructure, strict access controls, and regular security audits.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. If you suspect that your ld999 account has been compromised, please contact our support team immediately at [email protected]. You are also responsible for keeping your login credentials confidential and for ensuring that you log out of your account when using shared or public devices.

The ld999 platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming to deliver our games library. These providers operate under their own privacy policies, which govern their data practices independently of ld999. We recommend reviewing the privacy policies of any third-party service you interact with through our platform.

ld999 is not responsible for the privacy practices of third-party game studios or payment processors. Our responsibility extends only to the data we collect and control directly through the ld999 platform. Any data you submit directly to a third-party provider, outside of the ld999 interface, is governed solely by that provider's privacy policy.

ld999 is strictly an adult platform. All services, including casino games, sports betting, and live dealer games, are available exclusively to players who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account and delete any associated data.

ld999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes to this policy, we will notify registered users via email or by posting a prominent notice on the ld999 website. The updated policy will take effect from the date it is published on the site.

We encourage you to review this Privacy Policy periodically to stay informed about how ld999 protects your data. Your continued use of the ld999 platform after any changes to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and contact us to request account closure.